Privacy Policy of Sawariya Solutions

Effective Date: 13/05/2025

Welcome to Sawariya Solutions!

At Sawariya Solutions (“we”, “us”, “our”), accessible from https://sawariyasolution.com/, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, CRM platform, and related services.

This policy applies to all visitors, users, and customers (“you”, “your”).

1. Scope of Services

Our services include:

• Website and application development
• CRM software solutions
• WhatsApp messaging integration (via Meta WhatsApp Cloud API)
• AI-based calling and automation systems
• Lead management and marketing automation tools

Our CRM platform is accessible at:
👉 https://crm.bniservices.in

2. Information We Collect

a) Personal Information

We may collect:

• Name
• Email address
• Phone number
• Company / Organization name
• Any other information you voluntarily provide

b) Customer Data (Processed on behalf of users)

Our users may upload and manage customer data within our CRM, including:

• Contact details (name, phone, email)
• Lead and inquiry data
• Communication history

We process this data strictly on behalf of our users.

3. Communication & Messaging Data

As part of our services, we may process:

• WhatsApp messages sent and received via API
• Message delivery and read status
• AI call logs, recordings, and responses (if enabled)

This data is used only for providing CRM and communication services.

4. How We Use Your Information

We use collected data to:

• Provide and operate our CRM and automation services
• Enable WhatsApp messaging and AI calling features
• Respond to inquiries and provide support
• Improve our services and user experience
• Ensure security and prevent misuse
• Comply with legal obligations

5. WhatsApp & Third-Party Integrations

Our platform integrates with third-party services including:

• Meta (WhatsApp Cloud API, Facebook Lead Ads)
• Google Ads Lead Forms
• IndiaMART
• Justdial

By using our services, you acknowledge that your data may be processed through these third-party platforms as required.

We do not control how these third parties handle your data. Please review their respective privacy policies.

6. User Responsibility & Consent

Users of our CRM platform are responsible for:

• Obtaining proper consent (opt-in) before contacting customers
• Complying with applicable laws and regulations
• Following WhatsApp Business and Meta policies

We are not responsible for misuse of data by users.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze usage
• Improve functionality
• Enhance user experience

You can disable cookies in your browser settings.

8. Data Sharing

We do not sell or rent personal data.

We may share data:

• With service providers (hosting, APIs, communication tools)
• When required by law
• To protect our legal rights

9. Data Security

We implement appropriate security measures including:

• Secure servers
• Access control systems
• Encrypted communication (HTTPS)

However, no system is completely secure.

10. Data Retention

We retain data:

• As long as your account is active
• As required for operational and legal purposes

Users may request deletion of their data.

11. Your Rights

You may have rights to:

• Access your data
• Update or correct your data
• Request deletion
• Withdraw consent

To exercise your rights, contact us.

12. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions or concerns:

📧 Email: admin@sawariyasolution.com
🏢 Address: TF 35 Siddheshwar Hallmark, Ajwa Road, Vadodara - 390019
🌐 Website: https://www.sawariyasolution.com

By using our services, you agree to this Privacy Policy.