Company Information
Formal cancellation & refund rules for Sawariya Solution products and services.
01 Acceptance & Cancellation Policy
We work efficiently to coordinate and initiate services immediately upon purchase. Under this policy:
- check_circle Cancellations will be considered only if the request is made immediately after placing the order.
- cancel Cancellation requests may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping or service provision process.
02 Perishable Goods & Quality
Perishable products are handled with special guidelines due to their nature:
eco Perishable Items Exclusions
SAWARIYA SOLUTION does not accept cancellation requests for perishable items like flowers, eatables, etc.
Refund / Replacement Exception:
A refund or replacement can be processed if the customer establishes and proves that the quality of the product delivered is not satisfactory or not as described.
03 Damaged & Defective Products
In case you receive items that are damaged or defective:
Report to Customer Support
Please immediately report the damaged/defective items to our Customer Service team.
Merchant Verification
Refund or replacement requests will be entertained once the merchant has inspected and confirmed the defect at their end.
04 Reporting Timelines
It is important to review items promptly. Please adhere to the following timelines:
7 Days Reporting Window
- Damaged/defective items must be reported within 7 Days of receipt.
- If the product is not as shown on the site or fails to meet your expectations, notify customer support within 7 Days. The Customer Service Team will investigate the complaint and make the final decision.
05 Manufacturer Warranty & Processing
security Manufacturer Warranty Items
For complaints regarding products that come with a manufacturer warranty, please refer the issue directly to the manufacturer for service under warranty.
payments Refund Turnaround Time
In case of any refunds approved by SAWARIYA SOLUTION, the processing time will take:
REFUND PROCESSING SPEED
3 - 5 Days
Refunds will be processed back to the customer's original payment method or through authorized banking channels.