Company Information
Formal privacy documentation for Sawariya Solutions and associated services.
01 Scope of Services
Our services include:
Website & App Development
High-performance custom design and engineering.
CRM Software Solutions
Tailored customer relationship systems.
WhatsApp Messaging Integration
API integration via Meta Cloud service.
AI Calling & Automation
Smart automated dialing and automation pipelines.
Our CRM Platform Portal
Access your client communication portal
02 Information We Collect
person a) Personal Information
We may collect personal details you voluntarily provide to us when contacting us or using our services:
- Name
- Email address
- Phone number
- Company / Organization name
- Any other information you voluntarily provide
dns b) Customer Data (Processed on behalf of users)
Our users may upload and manage customer data within our CRM. We process this data strictly on behalf of our users, which may include:
- Contact details (name, phone, email)
- Lead and inquiry data
- Communication history
03 Communication & Messaging Data
As part of our services, we may process:
- WhatsApp messages sent and received via API
- Message delivery and read status
- AI call logs, recordings, and responses (if enabled)
04 How We Use Your Information
We use collected data to:
- check_circle Provide and operate our CRM and automation services
- check_circle Enable WhatsApp messaging and AI calling features
- check_circle Respond to inquiries and provide support
- check_circle Improve our services and user experience
- check_circle Ensure security and prevent misuse of the platform
- check_circle Comply with applicable legal obligations
05 WhatsApp & Third-Party Integrations
Our platform integrates with third-party services to facilitate marketing and communications, including:
By using our services, you acknowledge that your data may be processed through these third-party platforms as required. We do not control how these third parties handle your data. Please review their respective privacy policies.
06 User Responsibility & Consent
Users of our CRM platform are fully responsible for:
- Obtaining proper consent (opt-in) before contacting customers
- Complying with applicable laws, telecommunication regulations, and privacy statutes
- Following WhatsApp Business Policies and Meta rules
We are not responsible for any misuse of data by our users.
07 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze usage, improve functionality, and enhance your user experience. You can disable cookies in your browser settings, though some features of our website and CRM might become unavailable.
08 Data Sharing
We do not sell, rent, or trade personal data to third parties.
We may share data under the following circumstances:
- With trusted service providers who help us host, run, and support our APIs and infrastructure.
- When required to do so by law or legal processes.
- To protect and defend our legal rights, properties, or safety.
09 Data Security
We implement appropriate physical, technical, and administrative security measures including secure database servers, access control systems, and encrypted network communication (HTTPS) to safeguard data. However, no internet transmission or digital storage is 100% secure.
10 Data Retention
We retain data as long as your account remains active or as required for operational and legal compliance. Users may request the deletion of their accounts and associated personal data at any time.
11 Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access your personal data held by us
- Update or correct inaccurate details
- Request the deletion of your data
- Withdraw any consent previously granted
To exercise any of these rights, please contact our administration.
12 Children’s Privacy
Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance of the updated policy.
14 Contact Us
Corporate Address
TF 35 Siddheshwar Hallmark, Ajwa Road, Vadodara - 390019
Email Support
admin@@sawariyasolution.com